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1.Guarantee for one year or 1200 hours (according to whichever reaches first)from Ex-Factory date of the diesel generator.

2.During the guarantee period, FMW Power will offer Free-Of-Charge generator spares in case there is any damage caused by defects of generator set or generator alternator. FMW Power can also appoint the skilled technologist with rich generators debugging experience to the scene to shoot the bug together with customers’ engineering technologist.

3.Electro-Mechanical Bangladesh supplies charge spares for the generator after guarantee period or charge spares of damage created by end customers within guarantee period.

4.For spares including diesel engines', generator alternators', and control system's, FMW power can offer for all through the life of the generator.

5. You can click to get more generator spares parts.

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Pre-Sales Service

After communicating with the generator customers comprehensively and by considering each facet of the customers’ demands, the selling team of FMW Power, who is committed to sales of generator set and generator alternators, will professionally provide the customers a complete set of economical and feasible generator power solutions with supports of a strong technical service team. The ultimate aim of pre-sales service is to maximize the customers’ profitability with minimum cost.

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Manufacture Tracking Service
FMW Power production tracking team will track the production processes of all generators orders, such as the production spare details, production schedule, estimated delivery time, then timely feedback to each customer individually and particularly. Guarantee the accurate delivery time of generator on basic of the customers’ demand.

Meanwhile, production tracking team will also submit the final testing and performance report of diesel generators or generator alternators, which is made by the testing center through a standard and systematic testing of generator, to each customer before the delivery to guarantee the quality.

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After-Sales Service

1、Installation And Commissioning Guide
Once the customers receive generator sets or generator alternators, FMW Power will offer online real-time installation and pre start preparations guidance, and FMW Power can also provide the special services accordingly in case of necessity, which is to assign the generator engineering technologist with rich installation experience to the scene and instruct the on-site installation.
2、Operator Training
If only the customer requires training services for generator operation, we will arrange the technical personnel training, namely operator training. The customer can send technical personnel to FMW Power factory to be trained or FMW Power can assign a professional technical engineer to customers’ location to train the technical personnel.

The main scope of the training:

Suitable and compatible fuel, oil and coolant forgenset.

Prestart preparations for the gensets.

Start/Stop of the gensets.

Manipulation of the gensets.

Maintenance of the gensets.

Shooting of common generators bugs.

3、Maintenance Service
Whenever and wherever the breakdown and malfunction of generator sets or generator alternators occurs, FMW Power will provide kinds of professional technical-consultation and technical-service without any delay. The after service team of FMW Power will also create an individual archive for the customer including each and every details about the generator in case of any emergency use, and will also send the notice of regular inspection list, the notice of generator maintenance plan just in time to the customers.

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